3V Vouchers Help

 

SUMMARY: 3V Vouchers

When a 3V Voucher is purchased at a PayPoint retailer, a prepaid Visa number associated with that Voucher is created automatically. When you activate your 3V Voucher on this site, the 3V Visa Number will be displayed on screen. At the same time, the security details for your Visa number will be sent to your email address.


To receive the Visa number associated with your Voucher, you must have access to a valid email account and be 16 years old or older. If you are under 16, your Voucher must be activated on your behalf by someone who is 16 years old or older.


Use your 3V Visa Number (and the security details) to shop online, by mail order or by phone. Select Visa when you pay and enter the 3V Visa Number with the security details. 3V Visa Numbers can only be used for transactions with a value equal to or less than the available balance on the Visa number. However you can increase the balance on a 3V Visa Number by transferring funds from another 3V Visa Number: please see below for details.


PayPal:

  • For detailed information about using your 3V Visa Number with PayPal, click here

Values:

  • 3V Vouchers are available in £10 increments from the lowest value of £20 to the highest value of £150.

Expiry:

  • A 3V Voucher and the associated Visa number will expire 2 full months after the Voucher is purchased.
  • You can transfer your remaining funds to another 3V Visa Number or to your bank account for 12 months after purchase.
  • A service charge of £2 is charged on the first day of every month after expiry. Any money remaining on the Visa number 10 months after the expiry date will be forfeited.
  • For example, a Voucher bought on 15 January 2011 will expire on 31 March 2011. Any balance remaining on the Visa number on 01 February 2012 will be forfeited.
  • The expiry date is always displayed as a month and a year, MM/YY, so a Visa number with an expiry date of 03/11 will expire at the end of March 2011.
  • A 3V Voucher can only be activated before the expiry date.

Charges:

  • A surcharge of £2 is charged for all Vouchers with values £20 to £90 and of £3.50 for Vouchers with values from £100 to £150.
  • 3V do not charge extra transaction fees on any purchases you make in Sterling with a 3V Visa Number.
  • £1.75 to transfer funds from one 3V Visa Number to another 3V Visa Number.
  • £3.50 to refund the balance from your Visa Number to your bank account at any time before the Visa Number expires. For 12 months after the Visa Number expires, no refund fee will apply, after which period the £3.50 fee will be charged. Please ensure that the amount you are refunding is greater than the fee.
  • £2.00 service fee will be applied on the first day of each month after expiry.
    The fee will not be charged if the balance on the 3V Visa Number is zero. If the balance is less than £2, the balance will be reduced to zero.
  • There is a Visa foreign exchange fee of up to 2.75% for purchases made in a currency other than Sterling.

For more detailed information about how to redeem fund to your bank account or how to transfer funds between 3V Visa Numbers, please read below.

Go to top


PURCHASE: Buy a 3V Voucher at any PayPoint store

You can buy 3V Vouchers at any PayPoint store. 3V Vouchers are available in £10 increments from the lowest value of £20 to the highest value of £150


Surcharge:

There is a surcharge of £2 for all Vouchers with values £20 to £90 and a surcharge of £3.50 for Vouchers with values from £100 to £150.


Note: There are no transaction fees for purchases with 3V Visa Numbers except a 2.75% Visa Foreign Exchange fee on non-Sterling purchases.

Go to top


ACTIVATION: Get the Visa number associated with your Voucher

When a 3V Voucher purchased, a unique prepaid Visa number is created for that Voucher. To get the Visa number and its security details, you must activate the Voucher on this site.


On the Voucher you will see a 19-digit Activation Code.

  • On this site, enter the 19-digit Activation Code in the ACTIVATE box on this site.
  • On the next page, enter your email address and the numbers and letters from the security image shown on the page.
  • If you are activating your first 3V product on this site, you will be asked to provide your name, address and a password you will use only on this site.
  • If you have previously activated a Voucher or any other 3V product on this site, you will only be asked for your password.
  • On the last screen, the 16-digit Visa number will be displayed to you.
    At the same time, the security details (expiry date and the 3-digit security code) will be sent to your email address.

Now you have everything you need to shop online: the Visa number, the expiry date and 3-digit security code.


If access any of this information again, just sign in to MY 3V ACCOUNT using your email address and the password you used during the Activation Process.

Go to top


SHOPPING: How to use your 3V Visa Number

To shop online, by mail order or by phone, you need your 3V Visa Number, the expiry date and the 3-digit security code. If you don't have this information, you can always get it again by signing in to MY 3V ACCOUNT on this site, using your email address and the password you used during the Activation Process.


You can only use a Visa number to pay for transactions with a value equal to or less than the available balance on that Visa number.


When you are shopping and you are ready to pay, select Visa as the payment method during the payment process. Enter the 16-digit Visa number, the 3-digit security code (sometimes called the CVV2) and the expiry date for the Visa number. Complete the payment process.


For detailed information about using your 3V Visa Number with PayPal, click here.


My 3V Visa Number has been charged £1 or a similar amount. Why?

This is very common. Many merchants will charge a small test transaction for £1 or similar amount the first time a credit or debit card number is used by a customer on their site. The test transaction is used by the merchant to check that the Visa number and security details you provided are correct.


The test transaction will reduce the available balance on your 3V Visa Number temporarily. It will reverse automatically usually after 10 days and the available balance will increase. Otherwise, if you email 3V Customer Service at queries@3Vprepaid.com, we can reverse the transaction manually for you.

Go to top


SHOPPING: How to use your 3V Visa Number with PayPal

MY 3V ACCOUNT: Check the balances and transactions for your 3V Visa Numbers

Sign in to MY 3V ACCOUNT using your email address and the password you provided during the activation process. (If you have forgotten your password, click on FORGOT YOUR PASSWORD link, enter your email address and a new temporary password will be sent to your email address.)


Click on MANAGE MY 3V VISA NUMBERS.


A list of the most recent 3V Visa Numbers you have purchased will be displayed together with their current balances. If you have more than five 3V Visa Numbers, you will need to page through to see older Visa numbers and their balances.


Click on VIEW TRANSACTIONS to see the transactions for any of your 3V Visa Numbers. You will also be able to see the status of your transactions.

Go to top


MY 3V ACCOUNT: Lost your 3V Visa Numbers or security details?

If you forget any of your 3V Visa Numbers or if you lose the emails with the security details, you can get the Visa numbers and security details again from the site.


Sign in to MY 3V ACCOUNT using your email address and the password you provided during the activation process. (If you have forgotten your password, click on FORGOT YOUR PASSWORD link, enter your email address and a new temporary password will be sent to your email address.)


Click on MANAGE MY 3V VISA NUMBERS.


You will see a list of the most recent 3V Visa Numbers you have purchased together with their current balances. If you have more than five 3V Visa Numbers, you will need to page through to see older Visa numbers and their balances.


To get the security details for any of your 3V Visa Numbers, click on the RESEND link for that Visa number. You will be asked to provide an email address to which the security details will be sent.

Go to top


MY 3V ACCOUNT: Transfer funds between 3V Visa Numbers

Before a 3V Visa Number expires and for the ten months thereafter, you can sign on to MY 3V ACCOUNT to transfer some or all of the money from that Visa number to any other 3V Visa Number that has not expired.


There is a charge of £1.75 for each amount transferred.


How do I transfer money from one 3V Voucher to another?


Sign in to MY 3V ACCOUNT using your email address and the password you provided during the activation process. (If you have forgotten your password, click on FORGOT YOUR PASSWORD link, enter your email address and a new temporary password will be sent to your email address.)


Click on MANAGE MY 3V VISA NUMBERS. You will see your five most recent 3V Visa Numbers; you may need to page through to see older Visa numbers.


Before you start the transfer process, make a note of:

  • the CVV2 for the Visa number money will be taken from, and
  • the Visa number that will receive the money.

  • Click on the TRANSFER link for the Visa number that money will be taken from.
  • On the next screen, click on the link to "Transfer some or all of the remaining money to another 3V Visa Number".
  • On the following screen, input the CVV2 for the Visa number the money will be taken from and the Visa number that will receive the money. Press SUBMIT.
  • The next screen will show you the maximum amount you can transfer. Enter the amount you want transferred and press SUBMIT. The money will be transferred immediately and the £1.75 charge will be applied automatically.
  • The last screen will show that the transfer has been completed and the balance on the 3V Visa Number the money was taken from.

What is the maximum amount that can be transferred to a 3V Visa Number?

You will not be allowed to transfer funds to a 3V Visa Number if the balance after the transfer will be more than £1,000.

Go to top


MY 3V ACCOUNT: Redeem money to your bank account

You can sign on to MY 3V ACCOUNT to request the redemption of the remaining funds on a Visa number to your bank account. 3V processes redemption requests every Monday and the funds should reach a customer's bank account 8 to 10 days later.


There is a charge of £3.50 for each Visa number redeemed. If the Available Balance is redeemed within twelve (12) months after the Expiry Date, you will not be charged the redemption fee.


How do I redeem the funds from one or more of my 3V Visa Numbers to my bank account?

Before 3V can redeem funds from one of your 3V Visa Numbers to your bank account, you must first provide your bank account number in IBAN format. This 22-character account number is available on your bank statement or by contacting your bank branch.


Sign in to MY 3V ACCOUNT using your email address and the password you provided during the activation process. (If you have forgotten your password, click on FORGOT YOUR PASSWORD link, enter your email address and a new temporary password will be sent to your email address.)


Step 1: Provide your bank account IBAN

Click on UPDATE MY BANK DETAILS. Input the IBAN for your bank account. 3V cannot redeem funds to your bank account without this information.


Step 2: Request redemption of the Visa number(s)

Click on MAIN MENU and then on MANAGE MY 3V VISA NUMBERS. You will see your five most recent 3V Visa Numbers; you may need to page through to see older Visa numbers. Click on the REDEEM link for the Visa number you want to redeem and follow the instructions to confirm your request.


Step 3: 3V process your redemption request on Moday.

Redemption requests are processed every week, on Monday. The balance on any of your 3V Visa Numbers scheduled for redemption is reduced to zero. You can expect to have the funds, less the redemption charge of £3.50 (if applicable), paid to your bank account 8 to 10 days later.


What can delay the redemption of a 3V Visa Number to my bank account?

If there are outstanding unsettled transactions on the Visa number when 3V attempt to redeem the funds, the redemption will not be processed but will be held for processing on Monday of the following week.

Go to top


MY 3V ACCOUNT: Update your personal details, password, bank details

On the website, you can check or update your personal information (home address, email address, mobile number), bank account details and the password you use to login to the website.


Just sign in to MY 3V ACCOUNT using your email address and the password you provided during the activation process. (If you have forgotten your password, click on FORGOT YOUR PASSWORD link, enter your email address and a new temporary password will be sent to your email address.)


Then click on the appropriate option on the main menu.

Go to top


LOST VOUCHERS

I lost my Voucher before I activated it on the site. What can I do?

Nothing unfortunately: it's just like losing cash. To activate your 3V Voucher, you need the 19-digit Activation Code on the Voucher. If you lose a Voucher before it has been activated on the site, you cannot retrieve the Visa number associated with the Voucher.


You don't need the Voucher after you have activated it on this site.

Go to top


USAGE RESTRICTIONS

3V Visa Numbers cannot be used on gambling sites or for certain reoccurring subscriptions.

Go to top


IMPORTANT LIMITS

There are some limits to 3V Visa Numbers that you should be aware of.


The balance on any 3V Visa Number can never exceed £1000.
You cannot activate 3V Visa Numbers with a total value greater than £1625 in any 365-day period without providing sufficient evidence of your ID and home address.


You cannot redeem more than £650 from your 3V Visa numbers in any 365-day period without providing sufficient evidence of your ID and home address.


For more information about these limits or the evidence of ID and home address, please email 3V Customer Service at queries@3Vprepaid.com.

Go to top


CUSTOMER SERVICE

3V Customer Service for Voucher is provided by email only. Email your query to queries@3Vprepaid.com from the email address you used during the activation process. You will receive an automatic acknowledgement of your email. You should normally expect a response to your query within one working day.

Go to top


Activate!

To view your 3V Visa Number enter
your 19-digit Activation Code below

Can't find your Activation Code?

bg

How To Use 3V With PayPal
Giftcard

Visa
Paypoint